Lionheart Wellbeing Policy

Lionheart Wellbeing Policy Statement

At Lionheart Wellbeing, appointment times are reserved specifically for each client to ensure a calm, uninterrupted healing experience. We kindly ask that all clients review and respect the following policies.

All clients must agree to the terms and conditions of this policy statement and complete the required health intake forms prior to the initial treatment session. Acknowledgment for consent of treatment is provided by your signature and date (this will be filled out on our booking platform). Please arrive promptly for all scheduled appointments. First-time clients should arrive with paperwork complete or allow time prior to the scheduled appointment time to complete paperwork if necessary. Confidentiality of client information and records will be protected unless disclosure is required by court order or by law.

Card on File

A valid credit card is required to reserve all appointments. Cards on file are securely stored and will only be charged in accordance with the policies below.

Cancellation Policy

Cancellations or reschedules made more than 24 hours before the appointment will not be charged.

Cancellations or reschedules made within 24 hours of the appointment will be charged 50% of the scheduled service total.

No-Show Policy

Clients who fail to arrive for their appointment without notice will be considered a no-show and charged the full appointment amount.

Late Arrival Policy

Please arrive on time for your appointment to receive the full benefit of your session. Late arrivals may result in a shortened session in order to avoid delaying the next client. The full appointment fee will still apply.

Appointments delayed beyond 15 minutes may be considered a no-show at the discretion of Lionheart Wellbeing.

Emergency & Illness Exceptions

We understand that emergencies, illness, and unexpected situations can occur. Exceptions to these policies may be considered on a case-by-case basis at the discretion of Lionheart Wellbeing.

Thank you for respecting our time, energy, and commitment to providing thoughtful, client-centered care.

Fee Rates

By appointment only via phone, email, or online scheduling. Session fee rates are to be paid in full at the time of the session. Cash, personal check, credit card, and PayPal are accepted. Insurance is not taken. Tips are considered donations and are graciously appreciated; however, they are not expected. **Outcalls/house calls may be requested solely for extraordinary circumstances and have no guarantee or obligation to be granted (additional rates would apply)**. Unless previously negotiated, rates are as stated on our booking platform at lionheartwellbeing.clinicsense.com. Rates subject to change at Lionheart Wellbeing, LLC's discretion and with prior session notice.

Client is responsible for paying a service charge of $35 for any returned checks, plus any other amounts that may be legally due. Any past due amounts will accrue interest at 5% per month. Client is responsible for paying all interest and costs of collection, including reasonable attorney fees, for any amounts due.

Acknowledgement

I understand that massage is therapeutic, relaxing, and reduces tension. I understand that energy healing involves a natural method of balancing energy. I understand that massage and energy healing are not a substitute for medical or psychological examination, diagnosis, or treatment. I understand that it is recommended that I see a medical professional for physical and psychological ailments. I understand that this is a therapeutic massage and/or energy healing. I understand that the practitioner will use a combination of “hands-on” and “hands-off” positions, with integrity and comfort always being of the utmost concern. I will let the practitioner know if I am uncomfortable in any way. Sexual remarks or advances of any nature may be cause to terminate the session, and I will be required to make the scheduled payment. Some medical conditions are contraindications for massage. I have answered all questions regarding my medical conditions and health history truthfully to the best of my ability. I have read and agree to the Lionheart Wellbeing Policy statement.